
Give shoppers clear answers before checkout and point them to the right support channel when they need help.
Contact supportAdd your standard processing window, delivery estimates, and any exceptions for pre-orders or made-to-order products.
Explain when tracking is sent and where customers should go if they have not received an update.
List the payment methods enabled in your checkout and mention any regional payment instructions that matter.
Outline your cutoff window for edits, cancellations, and address changes.
Point them to the contact page and tell them how fast to expect a reply.